CASE STUDY:  From Reactive to Reliable: How AutoPacific Group Transformed Database Operations with DataWyse

THE CHALLENGE:

AutoPacific Group operates a multi-entity, multi-system business across the Asia Pacific region, underpinned by a production SQL Server environment running several mission-critical business applications. The organisation had been experiencing persistent database performance issues, recurring job failures and a high volume of unresolved alerts, Problems that had remained unresolved under their previous managed services provider.

The team needed a partner that could deliver genuine database expertise, clear accountability and collaborative proactive problem-solving and not just ticket management.

"We were looking for a Database Managed Service partner that provided proactive guidance and oversight as well as taking care of our BAU needs, this is something that was lacking with our previous provider but this is just what we have received so far from the team at DataWyse"  

- Craig Biasizzo - Head of IT

THE APPROACH:

DataWyse engaged AutoPacific Group under a Premium managed database service, covering two production SQL Server instances and a non-production environment. From day one, the DataWyse team took a structured, evidence-based approach: establishing monitoring baselines, triaging the existing alert backlog and prioritising the issues with the greatest operational impact.

Root cause analysis was conducted across recurring incidents, with identified problems addressed systematically rather than treated as isolated events. Known job failures were resolved, problem patterns were documented and forward recommendations were provided to reduce the volume of recurring issues over time.

THE OUTCOME:

• Immediate improvement in alert visibility and signal quality, with noise reduced and actionable items clearly identified
• Recurring job failures resolved within the first period of engagement, restoring confidence in scheduled automation
• SLA targets met across all priorities with zero breaches in the initial service period
• Structured root cause analysis delivered clear explanations and forward recommendations that the previous provider had not surfaced
• A proactive optimisation roadmap established, addressing long-standing configuration and workload scheduling issues